Retail Back Office

Every order, from quotation to invoice, in one trail

Build quotations from templates, convert them to sales orders, deliver partially or fully and invoice straight into Accounts Receivable — with your own price lists, credit limits and salesperson commissions built in. Orders from phone calls, Facebook and Telegram land in the same trail as counter sales, printed in Khmer, English or Chinese.

Sales coordinator turning a quotation into a sales order in T.O Software
Trusted in Cambodia since
2005
Trusted in Cambodia since
Documents chained per deal — quote, order, delivery note, invoice, receipt
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Documents chained per deal — quote, order, delivery note, invoice, receipt
Price lists side by side — retail and wholesale on the same item
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Price lists side by side — retail and wholesale on the same item
Retyping between quote, delivery and invoice
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Retyping between quote, delivery and invoice

Wholesale counters in Cambodia run on quotations, phone calls and Telegram messages — and the notebook where someone writes down who owes what. T.O Sales Back Office replaces that notebook with one document trail: quotation, sales order, delivery note, invoice, receipt. Partial deliveries become tracked backorders, retail and wholesale price lists price the same item differently by customer, and credit limits stop over-exposed accounts before the goods leave. Deposits on orders, gapless document numbering and commission on collection are built in — and every confirmed invoice posts to Accounts Receivable and T.O Accounting automatically.

Built for businesses that sell beyond the counter

If your day starts with a quotation instead of a queue, this is your page.

Wholesalers & distributors

Thousands of repeat shop customers on different price lists and credit terms.

Furniture, electronics & machinery dealers

Deposits before shipping, advance paperwork, part-loads and signed delivery notes.

Importers & trading companies

Multi-currency orders, backorders and container-linked fulfillment in one register.

Multi-branch retailers & franchises

Central price and promo control with an order book per branch.

Order document chain in T.O Software from quotation to receipt

Quote to cash: one linked document trail

Nothing is re-typed on the way from offer to payment. The quote carries its revision history; the accepted quote becomes an order with stock reserved; every delivery note is printed trilingually and signed; deliveries trigger invoices with VAT output; and receipts allocate in Accounts Receivable where the salesperson's commission accrues. If goods come back, the credit note closes the loop against the same trail.

  • Quote and negotiate — templates build a quote in minutes; revisions, optional items and deposits are tracked
  • Order and reserve — the accepted quote converts to a sales order; stock is reserved and the credit limit checked
  • Deliver and invoice — pick, pack and print trilingual delivery notes; shortfalls become backorders with expected dates
  • Collect and analyze — receipts allocate in AR, commissions accrue on invoice or collection, and month-end reports roll into accounting

Quotations, orders and fulfillment

The front half of the order book, from first message to signed delivery note.

Quotations from templates

Reusable templates with your terms and branding; validity dates, revision history and one-click conversion on acceptance.

Telegram & chat order intake

Send the quote PDF into the chat, log the customer's confirmation, and the order is in the system — no email approval chains.

Sales orders with stock reservation

Confirmed orders reserve inventory per branch or warehouse, so walk-in customers cannot oversell the same units.

Partial delivery & backorders

Ship what is in stock now; the shortfall becomes a tracked backorder with an expected date, and the order shows delivered and invoiced percentages per line.

Delivery notes & proforma

Trilingual delivery documents print on your letterhead and customers sign on receipt; proformas cover deposits and import paperwork before the tax invoice exists.

Deposits on quotes & orders

Take an advance at quotation stage; the deposit carries onto the order and nets out at invoicing — the 30% deposit culture handled properly.

Pricing, control and commissions

The back half: who pays what, who may sell how much, and who earns what.

Retail & wholesale price lists

Separate lists price the same item differently by customer class; agreed contract prices and date-bound promotions sit on top.

Quantity breaks & controlled discounts

Ten-plus units cheaper, Khmer New Year windows, and manual discounts permission-gated by role with every override logged.

Credit limits & holds

Limits count open orders plus unpaid invoices; over-limit orders hold for manager approval instead of sneaking out the door.

Returns & credit notes

Returns against the original invoice carry reason codes, adjust VAT output, and restock, quarantine or scrap per policy.

Commissions & targets

Rates per product, category or person; choose invoice-value or paid-when-paid bases; targets tracked monthly per salesperson and team.

Gapless numbering & audit trail

Configurable series per document type and branch — quote, order, delivery note, invoice, credit note — with every create, edit and void stamped with user and time.

Retail Back Office

Key features of T.O POS for your business

Quotation to invoice — every order in one linked trail.

One-click quotation to order

Accepted quotes convert to sales orders with the source document linked; nothing is re-typed.

Stock reservation

Confirmed orders hold inventory at the branch so committed goods never sell twice.

Backorders with expected dates

Shortfalls are tracked, not forgotten; the order shows delivered and invoiced percentages per line.

Dual price lists

Retail and wholesale price the same shelf differently — the classic Cambodian shop reality.

Deposits & part-payments

Advances carry from quote to order to invoice and net out automatically.

Permission-gated discounts

Discount caps by role with every override logged for the owner's review.

Paid-when-paid commissions

Pay reps on collected cash, invoiced value, or a blend — rates per product or person.

Credit-limit enforcement

Open orders plus unpaid invoices count against each customer's limit; releases need a manager.

Trilingual customer documents

Quotes, delivery notes, invoices and credit notes print in Khmer, English or Chinese.

Local support you can actually reach

Onboarding, data migration and staff training by our Phnom Penh team — plus Khmer, English and Chinese phone support during business hours and remote assistance 7 days a week.

Talk to our team

Frequently asked questions

Quotation to invoice — every order in one linked trail.

Tell us about your business and we will show you the system live — free demo, no commitment, in Khmer or English.